Refund or Cancellation Policy
An order placed, with a successful payment, shall be cancelled or seek refund under the following terms.
EDU Homework Help reserves all rights to cancel your order anytime under crucial circumstances. We feel pride in claiming that we never reject any order due to its deadline and difficulty level. Nevertheless, we hold the exclusive rights of rejection or order cancellation.
- If we fail to deliver our clients with suitable subject writers.
- If you violate the terms and conditions of the agreement.
- If we are unable to deliver your assignment order within the time.
- If any unforeseen event occurs on our end due to which the order cannot be completed.
- If you decide to cancel your order before we assign a writer to work on it, you can book other assignment of the same value. However, if a writer has already been assigned then you will have to continue with the order. This is because the writer who starts with your assignment should receive compensation for the work.
- If you notice that you were charged twice and you received two receipts from the payment processing system (i.e. PayPal.com), do not hesitate to contact us. Forward both receipts to our email and the extra payment will be refunded in full within the shortest possible time.
- We always do our best to assign the most appropriate writer to work on your paper; however, it is still possible that on rare occasions, the writer is not found. If this does occur, we will do your next assignment of the same value.
- Please make sure all paper details and additional materials are provided while placing the order. If due to some other reason the first version of a paper is delivered after the original deadline, we will increase the quality so that the late submission penalty does not affect the overall grade.
- The 100 percent satisfaction policy ensures that we will keep reworking on the assignment changes till you are happy and till it is as per the initial set of work requirements. However, it must be done within 10 (TEN) days of time frame from the time of actual delivery. We will not entertain any rework after over 1 month from assignment given date. Also, there is no refund in such cases as per the clause no.8.
- Although it will never happen that you will get ‘fail’ grade in your assignment; in case if it does we will do 50 percent cash refund. However, the authentic fail proof needs to be provided within 5 (FIVE) days after assignment completion. Any request after this time period will not be entertained. The reason for refunding 50 percent amount is, the writers take payment from us in advance, so it's not possible for us to get the payment back from the writer. However, to ensure the quality of the assignment, we will fire that writer from our company. The Quality Assurance Department occupies all rights to make a final decision in respect to a refund by considering all the evidences or proofs.
- There is no cash refund policy (except clause no. 2) in this service so if your claim is genuine (according to the above points) then we will do free assignment of the same value rather refunding the money.
- Under any circumstances, the refund request can be made only within seven days from the actual delivery of the order. Later, it would be considered as you are satisfied with our work, hence, no refund is possible.
- If your claim does not fall under the above given categories then it will not be considered as valid and there will be no refund.
- In the case, if an assignment order is revoked even after its acceptance due to any unexpected event or other than the reason of breaching the contract, we are responsible for providing a complete refund